Corporate Policies
Quality
“Excellence Through Precision”
Purpose
To deliver consistently high-quality HVAC solutions that meet or exceed client expectations through structured systems, continuous improvement, and accountability.
Scope
Applies to all Air Cross Solutions staff, suppliers, and partners across design, manufacture, testing, installation, and after-sales service.
Key Commitments
- Establish and maintain a Quality Management System (QMS), aligned with ISO 9001 principles.
- Embed a Plan–Do–Check–Act cycle to drive continual process enhancements.
- Conduct rigorous pre-production checks, in-process inspections, and final product testing to ensure conformity.
- Capture customer feedback and non-conformances; implement corrective/preventive actions promptly.
- Incorporate innovation to refine materials, techniques, and service delivery in light of evolving client needs.
Responsibilities
- Senior Leadership ensures adequate resources, sets quality objectives, and reviews performance regularly.
- Quality Manager oversees QMS operations, audits, documentation, and staff training.
- Operational Teams & Suppliers must uphold quality standards, report issues early, and participate in improvements.
Governance & Oversight
Quarterly Quality Reviews, cross-functional audits, supplier performance assessments, and management dashboards ensure transparency and accountability.
Implementation
- Document all quality processes with clear procedures and work instructions.
- Train all staff and relevant partners in QMS practices.
- Use data-driven dashboards to track trends and improvements.
Monitoring & Review
- Perform internal audits at least twice annually.
- Conduct third-party QMS verification every 12–18 months.
- Review objectives, customers’ feedback, and audit findings in annual leadership reviews.
Work, Health & Safety
Purpose
To assure that health, safety, and wellbeing are embedded in every phase of our operations, safeguarding people and assets.
Scope
Covers Air Cross Solutions employees, contractors, visitors, and clients across all worksites, offices, and operational areas.
Key Commitments
- Achieve and maintain an injury-free workplace through proactive risk management.
- Embed WHS requirements into planning, execution, and review of all tasks.
- Ensure compliance with applicable legislation, codes, and best practices.
- Provide suitable PPE, training, and resources necessary for safe work.
- Promote robust hazard identification, risk assessments, and hazard control.
- Encourage open dialogue and consultation on safety matters.
Responsibilities
- Leadership ensures visibility, resource allocation, and zero-tolerance for unsafe practices.
- WHS Manager implements policies, leads incident reviews, and updates training.
- Supervisors conduct pre-task checks, briefings, and ensure compliance onsite.
- Everyone is empowered and obliged to ‘stop the job’ if hazards arise.
Governance & Oversight
Maintain a certified WHS management system (e.g., ISO 45001 standard), with regular audits and leadership safety reviews.
Implementation
- Conduct hazard and risk assessments for every task.
- Provide induction training, emergency procedures, and specialized safety sessions.
- Encourage near miss and incident reporting; conduct thorough investigations with clear corrective actions.
Monitoring & Review
- Track key metrics: LTIs, near misses, training completion, inspections, and corrective actions.
- Conduct monthly safety meetings and annual management safety reviews.
- Use external auditing at least every 12 months for system integrity.
Environmental
“Sustainably Air-Clever”
Purpose
To minimise environmental impact through sustainable operations and proactive resource management.
Scope
Includes all business operations—design, procurement, manufacturing, logistics, installation, and servicing.
Key Commitments
- Integrate environmental management into operational planning (aligned with ISO 14001).
- Strive for resource efficiency: energy, water, materials.
- Reduce emissions by optimizing logistics and embracing low impact technologies.
- Prevent pollution and ensure responsible waste handling.
- Design systems for longevity, reuse, and recyclability.
Responsibilities
- Leadership drives strategic sustainability commitments, resources, and target-setting.
- Environmental Manager conducts impact assessments, training, and compliance checks.
- Teams & Suppliers adhere to environmental specifications and participate in improvement initiatives.
Governance & Oversight
A sustainability or environmental committee (with cross-disciplinary representation) meets quarterly to review environmental metrics and plans.
Implementation
- Map environmental aspects and impacts annually.
- Train staff in environmental best practice and incident prevention.
- Incorporate sustainability criteria into supplier selection and procurement.
Monitoring & Review
- Measure metrics like energy, water usage, waste volumes, and emissions.
- Internal audits and site reviews every six months.
- Annual review of objectives, targets, and environmental innovations presented at leadership level.
Modern Slavery
“Zero-Tolerance, Fully Accountable”
Purpose
To ensure Air Cross Solutions, its staff, and supply chains are free from modern slavery and labour exploitation, fully aligned with Australian Modern Slavery Act standards.
Scope
Applies to all employees, contractors, suppliers, and service providers globally.
Key Commitments
- Uphold human rights—zero tolerance for forced labour, child labour, debt bondage, human trafficking, or related abuses.
- Conduct supplier due diligence including self-assessment questionnaires focused on modern slavery risks.
- Embed modern slavery clauses into contracts and terms of trade.
- Provide modern slavery training to procurement teams, project leads, and compliance staff.
- Establish grievance and whistleblowing mechanisms for confidential reporting.
Responsibilities
- Leadership champion the policy, approve statements, and review compliance annually.
- Compliance or Risk Manager administers the due diligence process, manages supplier reviews, and runs training.
- Procurement Teams ensure supplier onboarding includes modern slavery self-assessments and risk mitigation.
Governance & Oversight
An ESG or Modern Slavery working group meets regularly to assess risk, review supplier data, and report outcomes up to the Board.
Implementation
- All suppliers must complete a modern slavery questionnaire before engagement.
- High-risk suppliers undergo audits or spot-checks.
- Non-compliance triggers engagement plans or eventual contract termination.
- Conduct regular training for staff.
- Ensure whistleblower mechanisms are in place, accessible, and protective.
Monitoring & Review
- Annual modern slavery risk assessment of operations and supply chain.
- Regular supplier compliance scoring and remediation tracking.
- Publish an Annual Modern Slavery Statement aligned with legislation.
- Governance bodies to include these reviews in routine risk reporting.